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Business Process Complexity Checklist


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Business Process Complexity Checklist Growing competition and demands in most markets all over the world make companies create and manage more complex business processes. Process complexity requires more resources, information, technology and control mechanisms. Read this Business Process Complexity Checklist to find out how to manage complex processes effectively.

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1.    Complexity Metrics.

  • Activity (hierarchy) complexity: number of activities involved in a business process
  • Control-flow complexity: number of control-flow elements in a business process
  • Data-flow complexity: number of data joins and splits in a business process
  • Resource complexity: number and types of resources involved in a business process
  • Budget complexity: an amount of funds that either directly or indirectly influence a business process
  • Performance complexity: multiple evaluation criteria to determine process performance and efficiency

2.    Designing Complexity Matrix.

  • Calculate the mentioned metrics for each of your business processes
  • Score the results of your calculation to determine which processes have higher complexity
  • Rank and prioritize your business processes by complexity scoring
  • Develop a matrix of the complexity measures to show how the processes are related to each other
  • Use this matrix in planning strategic approaches for managing company development within the complex process environment

3.    Managing Complex Processes.

  • Perform audit of existing business processes
  • Use the complexity matrix to understand the most complex processes
  • Analyze the most complex processes and understand what type of complexity they have
  • Use four types of process complexity in your analysis, such as:
    • Logistical complexity
    • Technological complexity
    • Organizational complexity
    • Environmental complexity
  • Be sure your process environment is transparent enough to perform the analysis
  • Define goals and desired outcomes for each process
  • Review process responsibilities and figure out if every process is provided with sufficient personnel
  • Evaluate process performance within your......

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