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Business Process Tracking Checklist


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Business Process Tracking Checklist Process tracking is an activity that aims to monitor process performance, analyze gaps, respond to risks, and reach optimization. This activity is described in this Business Process Tracking Checklist. The checklist explores key steps of the activity.

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  1. Monitoring Performance
    • Identify boundaries per business process
    • Review process constraints and assumptions
    • Scan every process against requirements
    • Analyze every individual process to determine whether it is performed within preset scope (boundaries, constraints, assumptions, requirements)
    • Make a list of KPIs (key performance indicators)
    • Measure and record actual performance level of every process
    • Compare actual and expected performance levels
    • Identify processes that have performance discrepancies or bottlenecks 
  2. Analyzing Gaps
    • Assemble a team that will carry out process audit and research
    • Select criteria for process analysis (for example: timeliness, work status, throughput, customer satisfaction)
    • Select tools for analysis (e.g. performance data reports, customer requests, staff feedback)
    • Determine techniques for analysis (e.g. process research, brainstorming, focused groups)
    • Develop an inspection schedule that specifies time and date for completing process analysis
    • Perform root-cause analysis to determine reasons for poor process performance
    • Conduct cost-benefit study to determine if processes remain effective in terms of resources they consume
    • Analyze value and benefit of every process
    • Carry out cost-trend analysis to evaluate future process expenses
    • Analyze processes that are failed
    • Determine reasons for process failure
    • Develop solutions for preventing failure occurrence in the future 
  3. Managing Risks
    • Identify existing and emerging risks
    • Assess risks and determine their impact to your process environment
    • Develop a mitigation strategy to respond to risks effectively
    • Follow the strategy to intervene in the environment before damage is done
    • Fine tune process delivery to prevent risk occurrence 
  4. Optimizing Processes
    • Define and implement proper organization of business processes
    • Make a detailed process scheme that shows all steps and their results and then decide if some unnecessary steps can be eliminated or combined.
    • Try to reduce process cycle-time through eliminating the longest process duration (without detriment to quality)
    • Decide what operations and activities within a single process can be performed simultaneously (without detriment to quality)
    • Eliminate influence of circumstances that cause ...

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