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Business Process Transformation Checklist


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Business Process Transformation Checklist The need to change or transform a business process environment arises when one or several of the processes appear to be failing or inefficient under existing conditions and requirements. This Business Process Transformation Checklist explains how to transform processes in 5 basic steps.

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  1. Envision Transformation Opportunities
    • Analyze current process environment to identify reasons and benefits of process transformation
    • Separate processes from each other and identify strategic objectives of every process
    • Categorize all processes by strategic objectives
    • Develop evaluation criteria and compare processes with each other
    • Identify processes that have a potential for transformation
    • Define transformation opportunities for those processes
    • Develop a matrix of transformation opportunities 
  2. Initiate a Project
    • Initiate a project for transforming processes and develop a plan for this project
    • Determine authority level required for approving the project plan
    • Design an authorization request form and submit it to the senior management for review and acceptance
    • Receive approval and start doing the project
    • Allocate project budget
    • Determine enabling technologies that are required to your project
    • Identify, purchase and install systems, tools and software required to support and use enabling technologies
    • Find out if existing technologies are sufficient to your project
    • Request engineers and technicians for technical support and advice
    • Make sure enabling technologies comply with project requirements 
  3. Assemble the Team
    • Decide on size and composition of your project team
    • Define selection requirements (what skills and competencies candidates need to match with in order to become team members)
    • Organize interviews to find candidates that match with selection requirements
    • Include external consultants and experts in the team to ensure higher flexibility and extended scope in team decision making
    • Involve customers and suppliers in the team if possible
    • Define and set team roles and responsibilities
    • Form the team
    • Provide necessary training to team members
    • Allocate roles and responsibilities among team members 
  4. Uncover Process Gaps
    • Define the name and boundaries of every process planned for transformation under your project
    • Identify first and last events of processes
    • Determine goals and outcomes of processes
    • Define owner and performers of processes
    • Identify key steps of processes (process workflow)
    • Make a description that explains scope, workflow, goals and outcome of processes
    • Build a flow diagram that includes main activities of processes
    • Use this diagram to review current processes and reveal potential faults and breaks
    • Develop a severity ranking system to measure process breaks and faults
    • Determine occurrence rate for every fault and break
    • Develop and do a corrective action plan to overcome faults and breaks
    • Calculate resulting efficiency of the plan 
  5. Implement Transformation Design
    • Create a process transformation plan that ensures smooth redesign and reengineering of your processes
    • Confirm that the plan is fully supported by necessary funds (defined by your project)
    • Review systems and tools to ensure they are sufficient for support process flows
    • Develop and implement staff training programmes
    • Identify criteria for evaluating training results
    • Redesign existing department structure to ensure departments of your company are ready...

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