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"...This is an excellent program. I'm so glad that I stumbled on to this when researching for task management programs. Very low learning curv, quite flexible, and the price is right. Tried at least 20 other programs, either too complicated, too expensive, or poor documentation..."
Chad Lindsey -
Honolulu, HI

Customer Feedback Checklist


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Customer Feedback Checklist  Customer Feedback Checklist is created to assist business managers in creating a feedback survey form allowing them to learn how their customers perceive level and quality of service they receive. With a help of this checklist a company’s management can create effective customer survey forms to collect service impressions which are important to business quality improvement.

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Customer Feedback Checklist:

  • Specific parameters which are the key success indicators for a type of service or product your company provides (a layout of different aspects important to your business success, along with a scale to evaluate them – offer a customer to rate these parameters according to performance);
    For example: a hotel’s specific parameters predefining its business success include every trait that characterizes state of the hotel rooms:
    • Cleanliness;
    • Quietness;
    • Spaciousness;
    • Interior adequateness, etc;
  • Quality of service provided: customer’s subjective perception or impression of how well he was served (personal likes and dislikes are to be accurately recorded and investigated);
  • Competence of employees interacting with the customer:
    • Their professional level (ability to carry out their direct functions and duties);
    • Courtesy, friendliness and attention demonstrated;
    • Understanding of customer requirements and responsiveness to them;
    • Appearance, language and other interpersonal attitudes;
    • Any other likes and dislikes in behavior of the personnel;
  • Satisfaction level to which the company managed to meet the customer expectations:
    • Helpfulness of services rendered by the company;
    • Level of satisfaction achieved in a result of service;
    • Compliance of the services with the customer expectations;
    • Compliance of the services with the company’s specifications (promise);
    • Adequateness of the service rendered to the price paid for it;
    • Readiness of the customers to be back for more;
  • Comparison against the competitors (formulated in correct terms);
    For example: “How would you rate us against other car services you’ve used?”
    • Better;
    • Same;
    • Worse;
  • Punctuality, support and performance of the services:
    • Have the products been delivered right on-time and on-quality?
    • Were the information and support delivered by our representatives helpful?
    • How can you rate the quality of the packing service provided?
    • Any complaints or suggestions?
  • Room for improvement:
    • Any suggestions or claims on service, product, personnel;
    • Any vision to improve current quality of service;
    • Any things a customer would...

Order 750 checklists in MS Word and PDF printable format at $49.99 USD only. BUY NOW! 

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