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Process Problem Solving Checklist


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Process Problem Solving Checklist Addressing problems related to some process means performing an effective procedure for organizing, maintaining and monitoring potential resolutions of problems that remain open and relevant to the process. Such a procedure is described in this Process Problem Solving Checklist.

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  1. Creating Process Profiles.
    • Identify all current and ongoing processes
    • Have performance criteria available for use
    • Determine performance baseline (desired levels of process performance)
    • Measure performance per process by using the criteria
    • Focus on processes that show lower performance comparing to the baseline
    • Review the processes and create their profiles that include Process Description, Performance Level, Impact Statement, and Recommendations
    • Submit the profiles to analysts that must develop further course of action 
  2. Performing Analysis.
    • Analyze process profiles to determine symptoms of problems
    • Identify scope of every problem (e.g. poor communications, resource unavailability, lack of leadership)
    • Perform root-cause analysis to determine probable reasons of every identified problem
    • Isolate every problem and its causes from the rest problems in order to understand the problem’s individual effect to related processes
    • Identify what problems (if any) can be managed and solved immediately, without further analysis and examination
    • Create a problem inventory that describes all problems, their reasons, and impacts to related processes
    • Use this inventory to plan for further actions required for process problem solving 
  3. Solving Process Problems.
    • Find out if there is a workaround to disregard any of the problems added to the inventory
    • If yes, be sure that existing process capabilities are sufficient for implementing available workarounds
    • If no, try to develop a corrective plan for solving process problems
    • Confirm process changes are managed and controlled effectively
    • Begin to implement your plan
    • Keep track of status of every problem until the problem is resolved or regarded as unsolvable
    • Determine any failed activities and identify failure reasons
    • Adjust and correct failed activities and try...

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