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Telework management checklist


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Teleworking gives a range of potential advantages for both employers and employees. Today, teleworkers make up to 10% of the US workforce, and the number of teleworkers is increasing each year. This checklist shows you what should be considered and assessed in order to organize a telework team and outline key point of the telework policy. 4,2 Kb

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1. Potential advantages

  • Reduction of office overheads and possibility to avoid expenditure on premises
  • Rendering services to customers outside standard working hours
  • Possibility to get a cheaper supply of labour in a different location
  • Reducing time a usual employee spends in getting to an office
  • Staff can plan their personal time better
  • Staff becomes more reliable and likely to spend longer with the organisation

2. Potential disadvantages

  • Staff may become socially isolated, particularly in routine jobs
  • A lack of regular feedback from management for personal assessment and improvement
  • Staff may become demotivated
  • Issues with staff management

3. Planning telework program

  • Assign a telework coordinator
  • Build a telework team
  • Set measurable goals for telework program
  • Work out a business case for implementation of telework program
  • Set budget needed to meet the needs of telework program
  • Establish a pilot program

4. Establish telework policy

  • Establish performance criteria, such as task suitability and employee performance
  • Set rules for communication among teleworkers, managers, and coordinators
  • Develop telework agreement (between teleworkers and their managers)
  • Develop health and safety policy for workplace to make sure that teleworkers have adequate and safe places to work off-site

5. Training and supporting

  • Conduct evaluation of teleworker and organization technology needs
  • Inform workforce about telework program
  • Provide training to all involved employees and managers
  • Develop guidelines and learning materials for teleworkers
  • Set standards for equipment in the telework environment
  • Provide technical support for teleworkers
  • Consider access and security issues related to telework team

6. Performance management and evaluation

  • Set performance standards to evaluate both teleworkers and non-teleworkers
  • Create guidelines to mitigate negative impact on employee before they begin to work at alternate work sites as teleworkers
  • Track employees involved in telework program with a reliable task management ...

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